[COVID-19 Update] 07.05. MRCE Customer Support

The corona virus has posed enormous challenges to all of us. As your partner, our objective throughout this crisis period has been to support you with achieving your business goals in the best possible way.

Now it seems that we currently are slowly passing the peak of the Corona virus in Europe. Thanks to the countless efforts and huge commitment of involved care professionals and other actions taken, we slowly gain terrain in this dreadful period. In some countries the “lock down” measures are to some extend being lifted and certain previously stopped economic activities are slowly restarting.

We have been able in this remote working mode to keep MRCE’s assets and services fully operational to enable your business, mainly by using digital technologies. Naturally this has been done respecting health and safety regulations for your and our employees. 

We are happy to announce that even in these difficult times our (operational) processes were audited and MRCE has passed its ISO 9001 and ECM audits. A result of professional cooperation between auditors and MRCE process managers.  

We are committed to providing you with the
best support possible during this uncertain time. 

If you have urgent questions, please call us anytime under +49 89 8188 67 667

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MRCE’s Mobile Technicians
& Workshop Network in Operation

Access to workshops
We have found solutions to get access into the vast majority of workshops within our  European-wide network for our mobile technicians. Our technicians are all equipped with a sufficient amount of protection masks, gloves, protection glasses and disinfection fluids.
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Workshop operations
The operations in the workshops are stable – the vast majority of workshops across Europe continue their operations. The safety measures introduced by the national governments give enough flexibility to allow for the continuation of operations of these workshops.

Nevertheless, we are proactively looking for additional fallback-solutions in case some workshops would need to reduce their capacities.
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New working methods in light of travel restrictions
We all are facing material travel restrictions within Europe. Because of this, we have arranged digital support for technicians in inaccessible areas via special video tools. This ensures that we remotely can provide the necessary support to local technicians executing certain difficult tasks.

MRCE’s Mobile Technicians
& Workshop Network in Operation

Access to workshops
We have found solutions to get access into the vast majority of workshops within our  European-wide network for our mobile technicians. Our technicians are all equipped with a sufficient amount of protection masks, gloves, protection glasses and disinfection fluids.
 ****

Workshop operations
The operations in the workshops are stable – the vast majority of workshops across Europe continue their operations. The safety measures introduced by the national governments give enough flexibility to allow for the continuation of operations of these workshops.

Nevertheless, we are proactively looking for additional fallback-solutions in case some workshops would need to reduce their capacities.
****

New working methods in light of travel restrictions
We all are facing material travel restrictions within Europe. Because of this, we have arranged digital support for technicians in inaccessible areas via special video tools. This ensures that we remotely can provide the necessary support to local technicians executing certain difficult tasks.

 

Support for your wider locomotive fleet 

As we are an ECM-certified company, MRCE can offer flexible and mobile maintenance services for you throughout Europe. ​

Our team of technicians, their qualifications and experience based on the maintenance of more than 300 locomotives from various series running throughout Europe can be helpful to keep your wider fleet operational. ​

 

If you would like details on how to use these services,
please get in touch via email
ecm4@mrce.eu
or call us under +49 (0) 89 818 867-612 or 616.


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Our mailing address is:

For Technical and Operational matters:

MRCE Gmbh

Landsbergerstr 312

Munich, 80687

 

For other matters:

MRCE B.V.

Barbara Strozzilaan 366 (5th floor)

Amsterdam, 1083 HN